1. About these terms
These Terms & Conditions apply to passenger transport and business delivery services supplied by Get Ride Fast (ABN 17 409 947 522, NSW Booking Service Provider BSP-448722). “You” means the person making the booking and, where relevant, the passenger. If you book for another passenger, you are responsible for making these terms and all confirmed trip details available to them.
A confirmed booking, together with the quotation or confirmation supplied for that journey, forms the agreement between you and Get Ride Fast. If a confirmed quotation contains a specific term that differs from these general terms, the confirmed quotation applies to that journey.
3A. Business delivery information and goods
For a delivery request, you must provide accurate collection and delivery contacts, addresses, timing, goods description, item quantity, packaged dimensions and weight where known, declared value, packaging, handling and proof-of-delivery requirements. Tell us about fragile, perishable, temperature-controlled, dangerous, restricted or unusually heavy goods before the job is confirmed.
Goods must be lawful, safely and suitably packaged for road transport and normal handling. Get Ride Fast may ask for more information, decline goods that cannot be carried safely or lawfully, or require a different vehicle or handling plan. Dangerous, prohibited, temperature-controlled or high-value goods are not accepted unless Get Ride Fast confirms acceptance in writing.
The agreed proof of delivery may include the recipient name and time, a signature, a photo, or a combination. Authority to leave applies only when it is requested and confirmed before service; the driver will record the approved delivery location and proof. If delivery cannot be completed, the driver records an exception for Get Ride Fast to review before any retry, return or financial treatment is confirmed.
2. Booking requests and confirmation
Website, telephone, email and message enquiries are requests only. A booking is confirmed after Get Ride Fast accepts the request and confirms the date, pickup time, locations, vehicle requirements and fare. Please check the confirmation promptly and tell us if anything needs to be corrected.
Service availability depends on the requested journey, timing, vehicle and passenger requirements. We may decline a request that we cannot safely or reasonably fulfil.
3. Passenger and journey information
You must provide accurate contact, pickup, destination, passenger, timing and accessibility information. Please tell us in advance about mobility aids, assistance needs, child restraints, unusual luggage, additional stops, flight or cruise details, or anything else that may affect the journey.
Get Ride Fast provides non-emergency passenger transport. If a passenger needs urgent medical assistance, call emergency services on 000.
4. Fares, GST and payment
The confirmed fare and any included services will be shown in your quotation or booking confirmation. Unless stated otherwise, quoted fares are in Australian dollars and include GST where applicable. Changes requested after confirmation may change the fare, and we will explain any revised charge before the changed service is provided where reasonably practicable.
Payment timing appears in your quotation, confirmation or invoice. Unless another payment term is confirmed, payment is due within 7 days after booking completion. Waiting time: A compulsory 5-minute driver wait at pickup is included; after this, $1.00 per minute is charged.
5. Cancellation and no-show policy
The following policy applies after a booking has been confirmed:
A passenger no-show, or goods not ready or unavailable for an agreed collection after reasonable attempts to make contact, may be treated as a cancellation made less than 4 hours before the scheduled pickup. Cancellation timing is based on when Get Ride Fast receives notice by telephone or email.
To change or cancel a confirmed booking, call 0468 808 818 or email info@getridefast.com.
6. Pickup, waiting time and delays
Please be ready at the confirmed pickup place and time. We ask passengers, senders and recipients to remain contactable around the scheduled service time. If we cannot locate or contact the passenger or collect the disclosed goods, the booking may be treated as a no-show or unsuccessful collection after reasonable attempts to make contact.
Waiting time: A compulsory 5-minute driver wait at pickup is included; after this, $1.00 per minute is charged.
We plan journeys carefully but travel can be affected by traffic, road closures, weather, security procedures, flight or cruise changes, emergencies and other events outside reasonable control. We will communicate material delays where reasonably possible and work with you on a practical alternative.
7. Changes to a confirmed journey
Tell us as early as possible if you need to change a pickup time, address, destination, stop, passenger requirement or return journey. A requested change is subject to availability and is not accepted until Get Ride Fast confirms it. If we cannot fulfil the change, the original confirmed booking and cancellation policy continue to apply.
8. Passenger conduct and safety
Passengers must follow reasonable safety directions, wear seat belts where required and behave respectfully toward drivers, other passengers and property. Smoking, unlawful activity, threatening behaviour and conduct that makes the journey unsafe are not permitted. We may refuse or end a journey where reasonably necessary to protect safety or comply with the law.
9. Accessibility, luggage and personal property
We welcome advance information about accessibility and assistance requirements so that we can confirm a suitable service. Luggage and mobility aids must fit safely in the confirmed vehicle. Passengers are responsible for checking that they have collected their belongings at the end of the journey. Contact us promptly about lost property and we will make reasonable efforts to help.
10. Consumer guarantees and liability
Our services come with rights and consumer guarantees that cannot be excluded under the Australian Consumer Law and any other applicable law. Nothing in these terms excludes, restricts or modifies those rights.
To the extent permitted by law, each party is responsible for loss that was reasonably foreseeable and caused by its breach, negligence or unlawful conduct. Get Ride Fast is not responsible for delay or loss caused solely by events outside its reasonable control, but this does not limit any non-excludable consumer right or remedy.
11. Personal information
We use booking information to respond to enquiries, arrange and deliver transport, communicate about journeys, issue business records and meet legal or safety obligations. We only share it where reasonably necessary to provide the requested service or where required or authorised by law.
The website booking form sends the information you enter directly to Get Ride Fast and creates a customer and booking record for the purpose of managing your request. You may also choose to send an email copy after submission. Address suggestions and route estimates use Google Maps services, so information entered into those features may also be handled by Google under its applicable terms and privacy policies. Please do not enter unnecessary sensitive information into the booking form.
Contact info@getridefast.com to ask about, correct or request access to personal information held by Get Ride Fast.
For more detail, read our Privacy Policy.
12. Complaints and feedback
Please contact us first so we can try to resolve any concern promptly. Call 0468 808 818 or email info@getridefast.com. Nothing in these terms prevents you from contacting a regulator or exercising a right available under law.
13. Changes to these terms
We may update these website terms from time to time. The terms accepted for a confirmed booking remain applicable to that booking unless a change is agreed or required by law. The current version and update date will be published on this page.
14. Governing law
These terms are governed by the laws of New South Wales and Australia. Mandatory rights under the law applying where a service is supplied are not excluded.